Small Dog Electronics | Small Dog Job Openings

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Small Dog Job Openings

Small Dog Electronics job openings—be a part of our team!

We’re looking for some dynamic pups to add to our team! Here at Small Dog, we like to say that we work hard, and we play hard. We are a socially responsible, Vermont-owned and operated company with multiple bottom lines, meaning we consider success to be a multi-faceted endeavor.

We will post jobs as they are available, with appropriate contact information for each position. If you would like to become a member of the Small Dog team and we do not currently have a job listed, please check back periodically. Friendly, helpful Mac enthusiasts are always welcome!

Apple Certified Macintosh Technician

Status: Hourly, Full-Time

Qualifications/Requirements:

AS Degree in relevant field preferred with 2 years technical experience working with computer hardware/software repair. Must possess good critical thinking skills essential for troubleshooting hardware and software issues. Strong communication and customer service skills are essential to the success of this position. Good working, hands-on, knowledge of general IT concepts, basic laptop/desktop repair, software installation.

Preferred Qualifications:

BS degree in related field. 1-2 years previous experience servicing Mac/Apple products. Current Apple Certifications; i.e. ACMT, etc. Previous bench tech experience strongly desired.

Basic Function and Responsibilities:

Performs basic to advanced troubleshooting and repair of both desktop and laptop Macintosh systems including repairs of motherboard, LCD, hardware, keyboard, power and basic parts and software installation.
Requires use of excellent time management, multi-tasking, deductive reasoning, strong verbal and good written communication skills.
Works directly with customers and ensures an excellent customer experience, resolves complaints, and leads by example to provide optimum customer service.
Changes tasks associated with a retail environment.
Receives and tracks customer repairs in standard tracking software documentation program. Check-in and check-out service tickets.
Diagnose and resolve customer issues quickly and accurately.

Essential Physical Requirements:

Ability to communicate via telephone, e-mail, and in person with customers and coworkers.
Ability to process information and merchandise through computer system/point of sale system.
Ability to communicate with associates and customers.
Ability to read, count and write to accurately complete all documentation.
Ability to freely access all areas of the technical service area including sales floor, warehouse area, and storage areas.
Ability to operate and use all equipment necessary to complete core job requirements.
Ability to climb ladders.
Ability to move or handle merchandise generally weighing up to 50 pounds.
Ability to work varied hours.

To apply, please email your resumé to jobs@smalldog.com. No calls please.