Small Dog Job Openings

Come work with us!

Love Macs? Have a passion for great customer service and want to share that with others? We're a leading Apple Specialist that shares our passion for technology by providing the most personable, dependable, and complete Apple experience available. Our triple bottom line mission is central to everything we do.

We have three retail locations in Vermont and have expanded to Key West Florida. Come be a part of our dynamic team!


CURRENT LISTINGS:

South Burlington, Vermont Openings

Retail Sales Associate

Location: S. Burlington, VT
Status: Full Time, Part-Time
Reports to: Retail Store Manager
BASIC DESCRIPTION:

We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff. Availablitity on weekends is required for this position.

QUALIFICATIONS/REQUIREMENTS:

A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.

Strong writing skills are a must as we use email to correspond with customers daily, and Saturday availability and a flexible schedule are necessary.

All employees of Small Dog Electronics are expected to submit weekly reports on how their week has gone and what they have accomplished, to become and Apple Product Professional and to complete one day of community service per calendar year.

RESPONSIBILITIES
  • Managing workflow in a fast-paced retail environment, which also includes a full-service call center
  • Email correspondence and follow-up with customers
  • Article contributions to our monthly retail newsletter and blog
  • Providing the best customer service experience before, during and after the sale to strengthen customer loyalty we aim to be "always by your side"
  • Assisting customers over the phone with both questions on products and finalizing sales

To apply, please email resume and cover letter to Email jobs. No calls please.



Service Writer

Location: S. Burlington, VT
Status: Full Time
Reports to: Service Manager
BASIC DESCRIPTION:

We’re seeking the right person to join our service support team as a service writer in South Burlington at 100 Dorset St location. This is a critical role which helps to support both our retail and service departments in South Burlington.

Basic Requirements:

1-2 years previous experience customer service experience.

The right candidate will possess a strong entrepreneurial spirit - as well as good critical thinking skills essential for basic troubleshooting hardware and software issues, strong communication and customer service skills, a team-oriented work ethic, and obsession with the details. Good working, hands-on, knowledge of general IT concepts, basic laptop/desktop repair, software troubleshooting a plus.

Requires excellent time management, multitasking, deductive reasoning, strong verbal and written communication skills. Works directly with customers to ensures an excellent customer experience, resolves complaints, and leads by example to provide optimum customer service.

Daily responsibilities include:

Assisting with the check in and pick up process of computers for our repair department and general help with expediting repairs. A critical part of this role is acting as the main go to support person to keep the repair flows and processes moving smoothly. Helping to communicate with customers about the repair process as well as potentially providing in store lessons/consults.

To apply, please email resume and cover letter to Email jobs. No calls please.



Technician Opening Small Dog Electronics

Location: S. Burlington, VT
Status: Full Time
Reports to: Service Manager
BASIC DESCRIPTION:

Small Dog Electronics is looking for the right person to join our service team as a technician! We are growing and are looking for s new team member in South Burlington!

Basic Requirements:

1 - 2 years previous experience servicing Mac/Apple products preferred. Current Apple certifications are a plus but not mandatory. We are willing to train the right individual and cover the expenses of certification.

The right candidate will possess a strong entrepreneurial spirit - as well as good critical thinking skills essential for troubleshooting hardware and software issues, strong communication and customer service skills, a team-oriented work ethic, and obsession with the details. Good working, hands-on, knowledge of general IT concepts, basic laptop/desktop repair, software troubleshooting required.

This position is responsible for performing basic to advanced troubleshooting and repair of both desktop and laptop Macintosh systems manufactured generally in the past ten years.

Strong Windows experience is a plus. The successful candidate will be able to transfer customer data from Windows computers to Macintosh computers and integrate the data into Apple's suite of applications.

Requires excellent time management, multitasking, deductive reasoning, strong verbal and written communication skills.

This position works directly with customers and ensures an excellent customer experience, resolves complaints, and leads by example to provide optimum customer service.

Requires meticulous note taking and tracking of customer repairs in proprietary tracking software. Occasional check-in and check-out of service tickets and provide technical support on the phone.

To apply, please email resume and cover letter to Email jobs. No calls please.


Waitsfield, Vermont HQ Openings

Junior Systems Administrator

Location: Waitsfield, VT
Status: Full-Time
Reports to: Director of IT & Development
BASIC DESCRIPTION:

The junior systems administrator works with the Information Technology and Development department to provide support and solutions to our internal employees and assist with deployment and maintenance of our internal technology. Our environment is predominantly run on OS X, OS X Server, iOS, and Google Apps for Business. In this critical role, you'll help create outstanding experiences for our staff and by extension, our customers too.

We are looking for a trustworthy, friendly person with a wide range of technical knowledge who can solve problems and connect with our employees during the process.

This can be either a part-time or full-time position and will work out of our offices in the beautiful Mad River Valley, with occasional travel to other locations within Vermont. Come enjoy the view, playing with our canine companions, and easy access to outdoor activities for all seasons!

QUALIFICATIONS/REQUIREMENTS:
  • In-depth knowledge of Apple's devices, OS X, iOS, apps, and solutions
  • Networking (wired & wireless) experience
  • Excellent time management & multitasking skills
  • Excellent communication skills, patient, and comfortable with teaching others
  • Ability to follow directions & documentation with high attention to detail
  • Strong triaging & troubleshooting skills
  • Command-line experience, a plus
  • Development experience, a plus
NOTE:

Current Apple certifications are a plus but not mandatory.

We are willing to train the right individual and cover the expenses of certification. The employee will be required to achieve Macintosh Integrated Basics Certification (MIB) and Apple Certified Support Professional (ACSP) certifications within the first year of employment.

To apply, please email resume and cover letter to Email jobs. No calls please.




Marketing Coordinator

Location: Waitsfield VT
Status: Full-time
BASIC DESCRIPTION:

The position of marketing coordinator is to help support, assist, drive and execute the marketing efforts of Small Dog Electronics. The ideal candidate is someone with a diverse marketing background with a focus on editorial.

Responsibilities include copy writing, basic graphic design, web page management, special offer marketing, and sales support. Job requirements include knowledge of HTML, CSS, copy-writing ability and experience.

Must be willing to take initiative, work under a deadline, and work independently. Apple knowledge and/or interest is essential for this position. Position is based in Waitsfield, Vermont.

QUALIFICATIONS/REQUIREMENTS:
  • Collect all marketing activities among department
  • Work closely with outside marketing & graphic design firm with assignments and projects
  • Work closely with graphic designer regarding store signs and design
  • Making sure marketing plans are executed professionally
  • Works closely with graphic designer and manager on execution of marketing plans
  • Control overall marketing budget
  • Strong editorial and content writing skills
  • Ability to work with outside organizations and encourage community collaborations with promotions and commitment to our triple bottom line of people, planet and profit

NOTE: A very important aspect of this writing is researching. Staying up to date with Mac trends, and being able to research useful information for our readers/subscribers. A true product expert.

To apply, please email resume and cover letter to Email jobs. No calls please.


Rutland, Vermont Openings

Retail Sales Associate

Location: Rutland, VT
Status: Part-Time
Reports to: Retail Store Manager
BASIC DESCRIPTION:

We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff. Availablitity on weekends is required for this position.

QUALIFICATIONS/REQUIREMENTS:

A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.

Strong writing skills are a must as we use email to correspond with customers daily, and Saturday availability and a flexible schedule are necessary.

All employees of Small Dog Electronics are expected to submit weekly reports on how their week has gone and what they have accomplished, to become and Apple Product Professional and to complete one day of community service per calendar year.

RESPONSIBILITIES
  • Managing workflow in a fast-paced retail environment, which also includes a full-service call center
  • Email correspondence and follow-up with customers
  • Article contributions to our monthly retail newsletter and blog
  • Providing the best customer service experience before, during and after the sale to strengthen customer loyalty we aim to be "always by your side"
  • Assisting customers over the phone with both questions on products and finalizing sales

To apply, please email resume and cover letter to Email jobs. No calls please.



Small Dog Electronics is a smoke-free company.

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