Small Dog Job Openings

Come work with us!

Love Macs? Have a passion for great customer service and want to share that with others? We're a leading Apple Specialist that shares our passion for technology by providing the most personable, dependable, and complete Apple experience available. Our triple bottom line mission is central to everything we do.

We have three retail locations in Vermont and have expanded to Key West Florida. Come be a part of our dynamic team!


CURRENT LISTINGS:

Rutland, Vermont HQ Openings

Retail Sales Associate

Location: Rutland, VT
Status: Hourly, Part-Time
Reports to: Retail Store Manager

BASIC DESCRIPTION:

We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff. Availablitity on weekends is required for this position.

QUALIFICATIONS/REQUIREMENTS:

A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.

Strong writing skills are a must as we use email to correspond with customers daily, and Saturday availability and a flexible schedule are necessary.

All employees of Small Dog Electronics are expected to submit weekly reports on how their week has gone and what they have accomplished, to become and Apple Product Professional and to complete one day of community service per calendar year.

RESPONSIBILITIES

Managing workflow in a fast-paced retail environment, which also includes a full-service call center

Email correspondence and follow-up with customers

Article contributions to our monthly retail newsletter and blog

Providing the best customer service experience before, during and after the sale to strengthen customer loyalty we aim to be "always by your side"

Assisting customers over the phone with both questions on products and finalizing sales

To apply, please email resume and cover letter to Email jobs. No calls please.


Waitsfield, Vermont HQ Openings

Retail Sales Associate

Location: Waitsfield, VT
Status: Hourly, Full-Time
Reports to: Retail Store Manager

BASIC DESCRIPTION:

We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff.

QUALIFICATIONS/REQUIREMENTS:

A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.

Strong writing skills are a must as we use email to correspond with customers daily, and Saturday availability and a flexible schedule are necessary.

RESPONSIBILITIES
  • Managing workflow in a fast-paced retail environment, which also includes a full-service call center
  • Email correspondence and follow-up with customers
  • Article contributions to our monthly retail newsletter and blog
  • Providing the best customer service experience before, during and after the sale to strengthen customer loyalty we aim to be "always by your side"

To apply, please email resume and cover letter to Email jobs. No calls please.


South Burlington, Vermont Openings

Entry-Level Service Technician

Location: South Burlington, VT
Status: Hourly, Full-Time
Reports to: Service Manager

BASIC DESCRIPTION:

Small Dog Electronics is looking for a technician to join our South Burlington Team!

We're a leading Apple Specialist that shares our passion for technology by providing the most personable, dependable, and complete Apple shopping, training, and support experience available.

As a socially responsible company, we're incredibly driven by our triple bottom line: people, planet and profit.

BASIC FUNCTION & RESPONSIBILITIES:

This position is responsible for performing basic to advanced troubleshooting and repair of both desktop and laptop Macintosh systems including repairs of motherboard, LCD, hardware, keyboard, power and basic parts and software installation

Requires use of excellent time management, multi-tasking, deductive reasoning, strong verbal and good written communication skills.

This position works directly with customers and ensures an excellent customer experience, resolves complaints, and leads by example to provide optimum customer service.

Receiving and tracking of customer repairs in standard tracking software documentation program. Check-in and check-out service tickets.

Diagnose and resolve customer issues quickly and accurately.

QUALIFICATIONS & REQUIREMENTS

A Degree in relevant field preferred with 2 years technical experience working with computer hardware/software repair. Must possess good critical thinking skills essential for troubleshooting hardware and software issues. Strong communication and customer service skills are essential to the success of this position. Good working, hands-on, knowledge of general IT concepts, basic laptop/desktop repair, software installation.

PREFERRED QUALIFICATIONS

BS degree in related field. 1 - 2 years previous experience servicing Mac/Apple products. Current Apple Certifications; i.e. ACMT, etc. Previous bench tech experience strongly desired.

To apply, please email resume and cover letter to Email jobs. No calls please.


Retail Sales Associate

Location: S. Burlington VT
Status: Hourly, Both Full-Time & Part-Time
Reports to: Retail Store Manager

BASIC DESCRIPTION:

We're seeking a friendly, dynamic Apple enthusiast to join our retail and phone sales staff. Availablitity on weekends is required for this position.

QUALIFICATIONS/REQUIREMENTS:

A fierce commitment to customer service, knowledge of and passion for Apple products, an understanding of the digital lifestyle, and keen attention to detail.

Strong writing skills are a must as we use email to correspond with customers daily, and Saturday availability and a flexible schedule are necessary.

All employees of Small Dog Electronics are expected to submit weekly reports on how their week has gone and what they have accomplished, to become and Apple Product Professional and to complete one day of community service per calendar year.

RESPONSIBILITIES
  • Managing workflow in a fast-paced retail environment, which also includes a full-service call center
  • Email correspondence and follow-up with customers
  • Article contributions to our monthly retail newsletter and blog
  • Providing the best customer service experience before, during and after the sale to strengthen customer loyalty we aim to be "always by your side"
  • Assisting customers over the phone with both questions on products and finalizing sales

To apply, please email resume and cover letter to Email jobs. No calls please.


Small Dog Electronics is a smoke-free company.

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