Mac OS X Server Software Support delivers consultative phone and email support for advanced server operation, migration and integration issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.
Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to four designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more. Whether your business deploys Mac OS X and Mac OS X Server network-wide or is migrating to Mac OS X, you'll find Mac OS X Server Software Support invaluable to your organization.
Each plan also includes AppleCare Help Desk Support and a single copy of AppleCare Help Desk Tools. AppleCare Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to Apple's professional online support resources, including private and monitored discussion boards, online updates of the latest tools and software patches, and prompt email notification of Apple technical issues. AppleCare Help Desk Tools provides a library of Mac OS installation and hardware diagnostics discs that is updated quarterly.
Mac OS X Server Software Support - Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for four technical contacts in your organization and provides one-hour response for priority 1 (server down) issues, 24 x 7. This plan also includes an onsite review by an Apple technical support engineer and assigns a technical account manager to your organization.
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