Promise ServicePlus 3 year 7x24 Rapid Replacement Service

$949.99

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When your operation hinges on server reliability, you can't afford downtime.

What About This?

Overview

Promise ServicePlus:

The Promise ServicePlus Plan is an upgrade to VTrak’s outstanding 3-Year limited advance replacement warranty, adding a rapid response onsite hardware parts replacement service. This service is available 24-hours a day, seven days a week for the entire warranty period.

The Promise ServicePlus plan is available for both fully configured systems sold through Apple authorized channels as well as Windows and Linux qualified systems sold through Promise authorized channels.

The Promise ServicePlus plan features the rapid dispatch and installation of critical replacement components. VTrak storage administrators can rest easy knowing they are backed by full 24-hour by seven-day onsite component replacement.

In conjunction with Promise’s 3-year standard Limited Warranty on the hardware and our 24×7 Technical Support help line, this Plan assures you the best available support to minimize downtime. Average response time can be as fast as four hours in most major metropolitan areas after failure verification.


Features:

Hardware Coverage:
The Promise ServicePlus onsite service plan covers all of the field replaceable hardware components delivered with VTrak E-Class subsystems and J-Class expansion chassis sold through Apple and Promise sales channels**.

  • Covers VTrak product while under 3-year limited warranty
  • Available for purchase within 90-days of VTrak purchase

Covers all FRUs

  • Complete drive modules – Apple part numbers ONLY, this includes tray, hard drive and mux board if SATA.
  • Drive trays (Promise part numbers)
  • Mux boards (Promise part numbers)
  • RAID controller and I/O modules
  • Power supply modules
  • Blower modules
  • Battery backup modules
  • Onsite service personnel will install part and retrieve failed component

Easy Activation:
Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.

Specs

Product Information:

Easy Activation:
Simple instructions allow subscribers to register their service either online or over the phone. Thereafter, subscribers can track the status of their coverage and warranty through the Promise website.

Warranty
Three (3) extended warranty

Manufacturer Product#: TV340LL/A

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