Certified Apple Computer Repair, Service and Support

Need help? Call 800-511-MACS (6227)

Certified Apple Computer Repair, Service and Support

At Small Dog Electronics, we’re equipped to fix any problem with your Macintosh. We are a full-service Apple Specialist, and the scope of our offerings goes way beyond hardware repair. Whether Microsoft Word is unexpectedly quitting, you need some expert assistance upgrading to Leopard, or you need on-site IT professionals for your business, we can take care of your needs.

Our Services & Support

Tech Support

Small Dog Electronics’ technical support team is available 10AM to 4PM during the week, and is trained to bring quick resolution to many problems. You may reach us by phone at 802-496-7171, then press “2,” or email our support staff. We provide free support for products purchased within the month. Incidents occurring outside the first month are billed as follows:

Current Small Dog customers may purchase “books” of tech support incident calls:
Tech Support Single Incident: $29.99
Tech Support 3 Pack: $79.99
Tech Support 5 Pack: $129.99
Tech Support 6+ Pack Pro Package: $22.99/ea. (Save $7/ea.)

Small Dog also offers on-site consulting services for both businesses and consumers. Call us to schedule an appointment at 802-496-7171.

Returns & Exchanges

Customer satisfaction is our first priority!

We always want you to be happy with your purchase, but we understand that sometimes things need to be returned. We have tried to come up with a fair return policy, and make it as easy as possible to facilitate a return or exchange.

To view our Return Policy in full, click here.

Services & Repair

Mac Repair

For over a decade, the Apple-Authorized service department at Small Dog Electronics has been repairing Macs both in and out of warranty. Our highly skilled, award-winning team gets your repair done in an industry-leading three to five business days. We repair equipment both in our retail stores and on a mail-in basis. Expedited service is available for an additional fee.

Our Apple-certified technicians use genuine Apple parts for all repairs, though we do stock some highest-quality third party items to help you reduce the cost of some out-of-warranty repairs. We work in a static-free environment to eliminate the chance of electrostatic discharge damaging sensitive components inside your computer.

All new and refurbished Apple hardware carries a one-year limited warranty that covers defects in materials and workmanship. Apple does not authorize third parties to perform iPod service, nor do they cover accidental damage. Whether you’ve dropped your MacBook, or coffee wound up inside your Mac Pro, Small Dog’s technicians can help you save up to (literally) thousands on repair of the damage.

View our full Service Menu online (opens a PDF).

Consulting Services

If you have a business in need of an IT professional, Small Dog Electronics offers consulting services to help you solve a variety of issues.

Learn more about our consulting services and the packages we provide by visiting our Consulting page.

Rentals

Keep the inconvenience of having your computer repaired to a minimum through our new Rental Program. Whether you need a laptop for a day or a Mac Pro for a month, Small Dog Electronics can meet your technology rental needs.

Learn more about our Rentals Program.

View our Rental Agreement online (opens a PDF).

Loaner Program

We know it’s tough to be without your computer if it has to be repaired, and now there’s an even better incentive to purchase AppleCare along with your Mac from Small Dog Electronics. If you bought your computer and AppleCare from us, you’ll receive a free loaner for the duration of your repair! Ask a sales associate for details.

Financing

If you would like to consider financing your next purchase, we may have a solution for you. Purchase new equipment for your business with our flexible Leasing programs through North Star Leasing. Or, get that new Mac with Bill Me Later®’s No Payments for 90 Days!

Learn more about our Financing Options.

Additional References

Mac Support

AppleCare Protection Plan

If your product is supported by Apple under their warranty, click here to access their support page.

In the event that you require warranty service or technical support for your Macintosh or Apple peripheral within the warranty period you need only to call Apple’s support hotline at 800-APL-CARE (275-2273). A technician will help diagnose the problem and if they cannot solve the problem on the phone, they will do one of the following:

Provide an advance replacement of the product
Dispatch an Apple service technician to your home or office to make the needed warranty repair if your product is covered by an on-site warranty
Expedite return of your product to Apple for depot repair (Portables and Monitors)
Refer you to the nearest Apple Authorized Service Provider. Your invoice from Small Dog Electronics is your proof of purchase.

Need help finding out which Mac you have? Click here to find your Mac’s specs on Apple’s support website.