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What can we help you with?

Orders & Returns

Have a question about a product before you buy? Call us. Wondering where your order is? Track it. Need to return something? Find out how.

General product questions? Call 800.511.MACS (6227).
Need help deciphering computer terms, codes and abbreviations? Visit the Small Dog Glossary of Terms.

Product Support

You've gotten your product and now you need help. From phone support to warranty information, here's how to get it.

Have a basic tech question? Call 802.583.9606 or email support@smalldog.com.

Services & Repair

Help! Is something broken? Need help setting up? Or, do you just want to learn more about your products?


General Questions

Have a question for us that you don't see here? See if it's on our FAQ page, or email our Sales Department.

Additional References

Mac Support

AppleCare Protection Plan
AppleCare

If your product is supported by Apple under their warranty, click here to access their support page.

In the event that you require warranty service or technical support for your Macintosh or Apple peripheral within the warranty period you need only to call Apple's support hotline at 800-APL-CARE (275-2273). A technician will help diagnose the problem and if they cannot solve the problem on the phone, they will do one of the following:

  • Provide an advance replacement of the product
  • Dispatch an Apple service technician to your home or office to make the needed warranty repair if your product is covered by an on-site warranty
  • Expedite return of your product to Apple for depot repair (Portables and Monitors)
  • Refer you to the nearest Apple Authorized Service Provider. Your invoice from Small Dog Electronics is your proof of purchase.

Need help finding out which Mac you have? Click here to find your Mac's specs on Apple's support website.

iPod Support

Looking for iPod help?

Try the iPod troubleshooting and support pages on Apple's website.

iPod + iTunes Main Support Page
www.apple.com/support/ipod/

The 5R Troubleshooting Assistant for iPod
www.apple.com/support/ipod/five_rs

Additional Manufacturer Support

Third-Party Support Phone Numbers

Click here to view manufacturer's tech support phone numbers.

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